Job description of the maid hotel: duties, functions and sample

In the world there are many professionswith comfort. These people make life more pleasant and convenient, while remaining completely invisible. One of these professions is the hotel maid. These lovely, affable women take care of the hotels, both about their homes, and about the guests - as their relatives.

The work is immense

To wash, clean, wipe, remodel - casesthe maid is always a lot, but not all is included in her duties, and the rights of these lovely ladies, too, of course, are available. For a clear definition of these boundaries in any hotel there is always a job description of a maid. Below are its main provisions. It should be borne in mind that some institutions have their own characteristics or must meet certain standards, so the list can be supplemented by special or specific items. Also, the director or the owner of the hotel can supplement the following lists with his requirements, which, in his opinion, are appropriate and necessary.

Basic rules

The job description of a maid isfirst of all, a document that must necessarily contain the full name of the organization, date, position and name of the person who approved it. General rules, such as:

The maid of the hotel belongs to the category of workers.
Accepted and dismissed by the order of the head (director).
It is in direct subordination to the senior maid (or administrator, director, etc.).
Responsible for damage, theft or other unlawful actions regarding property that belongs to the hotel.

Requirements

Applicants must have a secondary education (secondary special, higher, etc.). The hotel maid should know:

fire safety rules;
their duties and rights;
the rules for the use of instruments by instruments necessary for the performance of their official duties;
daily routine and mode of operation;
instructions, rules, standards, orders and other internal documents of the hotel;
list of services provided by the hotel.

Duties of the maid

The job description of the maid should contain a full list of works and services that must be performed or provided by this employee. For example:

Room cleaning: cleaning of dirt and dust of all surfaces (floor, walls, windows), furniture, mirror and tile surfaces.
Cleaning and disinfection of the bathroom, toilet, bidet and other bathroom equipment.
Change of bed linen, towels in time and according to the schedule provided by the rules of the hotel.
Change of curtains and other fabric elements of decor.
Delivery of dirty bed linen in the laundry rooms for laundry and ironing.
Complete the rooms with personal hygiene items (soap, toilet paper, shampoo, shower gel).
Control of the fullness of the mini-bar. Doukomplektatsiya his missing positions.
Ensuring the fulfillment of orders of hotel guests for personal services.
In case of detection of malfunctions, damages, excessive pollution in the room, immediately inform the senior maid or administration about it.

Rights

The maid's job description, in addition to the requirements and duties, always contains a list of employee's rights. These include:

Require the hotel administration to comply with the rules of labor protection.
Get all the necessary equipment and tools to perform their duties.
To submit for consideration by the administration or the senior maid their offers on improvement of work or service.
Be familiar with all changes in the rules, regulations, standards and other internal documents of the hotel regarding the work that it performs.

Specific items

The job description of the maid is alsooften contains requirements regarding the appearance of the employee. For example, the purity of uniforms, the lack of bright make-up, the accuracy of the hairstyle, etc. Today, more and more countries support the struggle against racial discrimination or infringement of rights on some other grounds, and it is increasingly possible to meet the requirement of polite and unbiased service to clients regardless of their nationality, religion, orientation, etc.

The job description of a maid, especially if the institution often receives foreign guests, may contain a requirement for knowledge of foreign languages.

Home Cleanliness

The instruction of the senior maid is essentially not essentially different from the above. The only difference is the addition of several paragraphs in the duties of approximately this content:

Management of work.
Organization of work and management of the room service (laundry, laundry, etc.).
Accounting and control of the use of detergents, household and special equipment, as well as consumables to it, tools and equipment used by hotel maids.
Control over the performance by the staff of the room service (laundry, laundry, etc.) of their official duties.

Sometimes the senior maid's job descriptionThe hotel is also complemented by the right to attend interviews when hiring hotel maids or even the right to participate directly in the process.

Letter of the law

As mentioned above, the list ofrights, duties and requirements can be at your discretion, but a prerequisite is compliance with the current legislation of the country in which the hotel operates. If the requirements are illegal, the maid has the full right to ignore them or even contact the relevant authorities and bring the negligent owner or director of the institution to justice. Therefore, it is worth taking seriously the drafting of such an important document as the job description of a maid. A sample, if necessary, can always be asked from the relevant trade union organization or consult a human resources specialist for advice.