How to write in support of VC? VC Support Service

Over time, social network users"VKontakte" still face the need to turn to technical support. The reason for this can be difficulties in changing the password, the inability to log into your account, hacking a personal page. How to write to the support service VC? For many, this can be difficult, but if you understand and carefully study the menu of the page, you will understand that there is nothing difficult in this.

Features

The main feature of technical support for suchThe biggest social networking site, like VKontakte, is that its users are not customers. That is why most of the problems that the service solves are related to the site's functionality. The question of how to write in support of VC should not cause difficulties for registered users, because social network employees respond quickly to requests. The specificity of tech support is that the established feedback to the user is as comfortable as possible and does not create the feeling that nobody solves problems.

The main distinguishing feature: social networks provide support to users only on the site. In order to apply, you must fill out a special form in the social network and send it. Specialists will study it, assign a degree of importance and make a decision to eliminate the problem. The main difficulty - the scale of the social network does not allow developers to quickly see some problem in the work of the site and the security system.

How does it work

How to write to the support service VC, if anyproblem situation? It's easy to do this, as interaction with users is established. The support service has been running since 2011. At the beginning of their activities, a small group of people were engaged in answering questions from users. Over time, it became a technical support team "VKontakte", and later was reorganized into "Support" without the additional word "technical". This means that the service solves not only technical issues.

Unlike other social networks, "VKontakte"has created support, whose activities are aimed at a live user, and not a source of information. If you do not know how to write a message in support of VC, pay attention to Service Desk. This is the name of the service to help the user in the social network. It consists of agents who also have accounts in the social network. They do not have a special technical education, because the main thing for such a specialist is to help in a difficult situation not only by deed, but also by word, emotion.

Such a system is organized specifically for the purpose,To show the trust of the administration and management of the site to users. Such support does not require template answers, agents can be approached individually for each request. There is a separate interface for circulation, which is located on the site. This is convenient, because you do not need to write individual letters through e-mail services or call the call center.

What issues does the

The question of how to write in support of the VC is troublingmany users who have encountered problems in the work of the site. Despite the smooth operation of the service, waiting for an answer to the request occurs within 24 hours, sometimes longer. Before asking for help, analyze whether support is really required or the problem can be solved on your own. If a user wishes to complain about a group that disseminates or promotes banned ideas, is illegal, then this problem is solved exclusively through technical support. If the group has been blocked for some reason, you can also access it by using the service.

Appeal in support of

How to write a question in support of VC? This is done in two ways: simple (use the services of other systems) and complex (independently). Surely many will choose the first, but about everything in order. If you do not know how to ask for help about social networking, ask a more advanced user to help with this.

• In order to get advice or resolve a problem, log in to your VKontakte account.
• At the top of the page there is a section "Help", click on it.
• A line appears in which the user can describe the problem. Avoid long sentences. It is better to state the essence of the question briefly and clearly.
• If the questions offered by the support service are forAppeals do not fit the user or do not solve his problems, on the "Help" page there is a button: "None of these options is suitable." Many people face the same problems, which are common to all.
• If you click on this button, a window will appear in which you will see the estimated time to wait for a response. Most often, the user does not have to wait long. One request is processed within 24 hours.
• To ask a question or explain a problem, click on the "Ask a Question" button.
• A simple form will appear that needs to be filled out, indicating important facts and details. They can help resolve the situation as soon as possible.

As you can see, writing in support of VK is easy enough. The service does not miss a single application.

From the phone

If users check their account throughportable device, a natural question arises: how to write in support of VC from a phone? In the Questions and Answers mobile application, the user will find in the "Settings". There is a lot of useful information on various issues. If the user wants to address the problem to the service specialists, this option will not work. It is disabled due to the large amount of work and incoming information. In general, no difficulty in writing a request from a mobile application should arise.

From computer

How to write in support of VC from a regular PC orlaptop? This can be done not only by using the usual form, but also by e-mail. This is the easiest way available to every user. To do this, go to your mailbox, write a question, request or state a problem and send an email to the address indicated on the site. Previously, the answer to such a request had to wait several days, so the user should better contact directly from his page. In addition, the social network is easy to find direct links to the creation of requests with the ability to attach images and other documents.

Advice

If you do not know how to write in support in the newVK, pay attention to the menu on the left. In addition to the standard menu, there will be the lines "Blog", "Developers", "Advertising", "More." Click on the last active label. A block should open in which there will be a "Help" section with the application form. It should be noted that service specialists sometimes respond to user requests with humor. This is due to the fact that many ask incomprehensible questions that are difficult or impossible to give a logical answer.