"Lucky" (taxi): reviews of drivers and passengers

Available transport services are always relevant andare in demand, especially economy class taxis. What does it mean? "Economy" is an alternative to public transport. One of these services is "Lucky" - a taxi, the reviews of which confirm its popularity. What are the opinions of drivers and passengers about this service?

About services

Taxi "Vezet" is distinguished by the minimum prices forlanding and kilometer. Individual trips are almost free. The car park consists of good foreign cars: minivans and station wagons. Additional services are provided: taximeter, reception at the station, at the airport and others. The taxi service "Vezet", which is highly controversial, does not stand out among its competitors, but it provides customers with an opportunity to save considerably.

Price policy

The cost of the trip is calculated in a convenient way.passenger format: by taximeter or at a fixed rate. Calculation by taximeter depends on the time spent on the road and is made at the end of the trip. When ordering online (on the site or through the application) there is a permanent discount.

Having chosen a fixed method of calculation, at the momentCheck out the final cost of the trip in advance. The fixed price should not change due to the time lost in traffic jams. The cost of the trip with discount can be calculated on the site or using a mobile special application.

Positive feedback from passengers about the taxi "Vezet"

Many passengers use the services regularlytaxi "Luck" (Moscow reviews about his work is good), talk about their positive impressions. Bribe their quality of service and reasonable prices. What are the main advantages of customers?

The most simple and understandable taxi order, you can not call operators.
Very cheap, discounts, flexible system of calculating the cost of travel. The price of dispatchers is called immediately, drivers usually do not dispute it.
Neat and polite drivers in a good mood, if necessary, help with luggage.
Clean cars - foreign cars without unpleasant odors.
Fast feed, arrive a few minutes before the specified time. The driver calls, reports that on the spot. You can contact him through the taxi program "Lucky".

Reviews taxi drivers confirm that the companythe most affordable prices among competitors. In addition, customers and drivers positively assess the rapid processing of applications via the Internet and by phone, the availability of a convenient alert service via SMS. There is a quality service in the taxi "Vezet", where you can solve the disputed issues or apply if the service is rendered poorly.

"Lucky" and corporate clients

"Lucky" - a taxi, reviews about which people leavemostly positive. One of the areas of work that does not cause complaints is the conclusion of contracts for the provision of services to corporate clients. The organizations cooperating with "Lucky", as a rule, are satisfied with the service, the drivers, and the absence of problems with the challenge. Many use the services of this taxi for more than one year.

Disadvantages of the company "Vezet" (taxi). Customer Testimonials

"Lucky" in recent years has caused somecustomer complaints. Of course, you can not expect high-quality service from the cheapest taxi. Passengers, as a rule, expect from drivers and dispatchers the elementary performance of their duties. "Lucky" sometimes disappoints even regular customers, as to improve the quality of the services provided, as many passengers believe, does not work.

Clients who use the services of this taxi, most often note the following shortcomings of the company:

Cheating with the cost of traveling in a taxi "Vezet" (Moscow).
The drivers' comments confirm that the company does not check the technical condition of the car, nor is it interested in its capacity.
There are drunken drivers who fall with passengers in an accident.
Taxi drivers are late for half an hour, for an hour, for one and a half or do not come at all.
Dispatchers and quality service do not work.
Dirty car inside and out. The driver smokes a lot in the cabin.

Sometimes customers have tocall up a driver to find out where he is, or not. In addition, it happens that a few minutes before filing an auto can tell you that the right car is not.

Alien behind the wheel

Today, many customers of the taxi "Vezet", includingand permanent, leave a lot of complaints about non-Russian drivers. In general, people do not mind guest workers who want to earn money, just to know their business. But many unskilled guests (from Central Asia, etc.) do not know the city, they do not speak Russian well and do not know how to use navigators or taximeters. For some of them it is problematic to simply enter the name of the street in the navigator. In addition, according to many passengers, such employees often deceive, try to take extra money in any way, for example, referring to the lack of change.

"Lucky" (taxi) reviews sometimes gets negative, reflecting the following disadvantages of driving with guest drivers:

Deceive customers and the company, calling inflated prices, exceeding the cost of the route on the taximeter and not coinciding with the amount in SMS.
Extreme driving, even with children in the cabin, with violation of traffic rules.
Frequent delays for employees who do not orient themselves in the city.
Drivers spend a lot of time looking for a road.

Work in a taxi "Lucky". Driver reviews

Service in the taxi "Luck", like any work, hasits pros and cons. Working in a taxi can not be easy at all, as it is full of stresses, unpredictable and requires the ability to find a common language with passengers, dispatchers, resolve conflict situations. Communicating with people is a complicated thing, and some clients are generally able to "curtail the blood".

What are the advantages of working in a taxi "Lucky":

The drivers' comments make us pay attention to the essential plus of this service: employment without experience.
Accept all comers.
The ability to make good money at the expense of a large flow of customers, as this is one of the cheapest taxi.

What dissatisfied the drivers working in the company "Vezet"?

Employees most often note the following shortcomings of work in this taxi:

Disdainful attitude of customers, dispatchers and office managers to drivers.
Great competition among drivers.
Can be dismissed for incorrect communication with dispatchers, so it's better not to argue, but to follow instructions clearly.
The program for drivers works poorly, hangs and makes you distracted while driving. Many other working moments have not been thought through.
Discounts are made by the taxi driver. It is problematic to withdraw money earned by bank transfer.

In the taxi "Lucky", reviews about which drivers are basically still positive, you can safely work and earn. If you have experience of driving, it is recommended to try yourself in different taxi services.

Reviews of employees about the work of software for taxi drivers

The company "Vezet" provides softwareprovision for taxi drivers, which in many respects does not suit drivers. Negative feedback from employees of the taxi "Vezet" is often associated with malfunctions in the program. Taxi drivers believe that it is not thought out, has a number of shortcomings:

The program makes you often distracted from the road while driving, which can lead to an accident. Distractions and pop-up confirmations that can not retire themselves.
The program often hangs, gives errors and quickly consumes the battery.
Inconvenient location of the buttons, they are very small, and pressing during the movement is problematic.

Drivers of work on a non-cash basis

Bad reviews of work in the taxi "Luck" in generalreflect the level of the company and make one pay attention to one more problem: non-cash settlements with drivers are not considered. Money earned for transportation by bank transfer, lie on the personal account of the taxi driver. The fixed price of the order arrives on the account, from it the discount (the taxi driver from the pocket pays the discount to clients) is subtracted. The cost of the order does not vary from the number of passengers, making changes to the route, etc. For example, for 350 rubles. in the car can sit four passengers, which will have to be delivered to homes in different areas. In addition to discounts, a taxi driver pays companies for each order from 10% to 13%, which means that the account will get 310 rubles. without taking into account gasoline. In the presence of traffic jams, sluggish customers who have to wait for half an hour, it's very difficult to make good money as a result.

From orders, including by wire transferthe taxi driver can not refuse, since in this case he will be disconnected from the line, suspended from work. Get the same money from your account is very difficult. In a day you can shoot no more than two thousand rubles. To do this, you need to drive to the office by two o'clock, to defend the queue, but not the fact that after that you will be able to get your earnings, since the money in the company often ends at half past three. Thus, a driver who works by bank transfer, seems to earn, but walks with empty pockets.

How does the quality service and the taxi dispatchers "Lucky" work?

Very few customers understand that from a taxieconomy class of excellent service should not be expected. Recently customers of the service "Vezet" leave a lot of feedback about the work of the services of this taxi. Some say that the company does not have an adequate response to solve customer problems and contentious issues. The consumers got the impression that after accepting the order, the service does not care if the driver reached the place: when they call, they say that the car has arrived, but in fact it does not. Others believe that "Lucky" service is the most ideal for such meager prices, and use the services of this taxi for more than one year.

"Lucky" (a taxi, the reviews of which are very contradictory) has significant drawbacks associated with the work of dispatchers and quality services. What problems are noted by their clients?

Incompetence of the department for quality control. Indifference and complete reluctance to help solve the problem by dispatchers and quality control.
Dispatchers do not introduce themselves, they are rude to customers and drivers, they often confuse the streets, addresses, send the driver to the wrong area.
Dispatch service can not convey to the driver a full information about the order.
Operators do not report when the machine is delayed.
After contacting the quality service do not call back.

Thus, the taxi reviews "Lucky" is writtena lot of positive and negative, but negative ones still outweigh. Judging in the spirit of "the passenger is always right" in all situations is also undesirable. For example, a customer, outraged by the fact that a taxi came in a minute, leaves a negative review, as he expected the car in 10-15 minutes and did not have time to pack up!

Nevertheless, many passengers and drivers are surethat the company does not seek to establish high-quality work taxi "Lucky." Employees' reviews force us to pay attention to the numerous shortcomings of this taxi, including the disrespectful attitude towards its own employees and customers. The incompetence of the company’s management and service staff is also noted.