KLM: reviews

KLM is one of the first European carriers. Over the entire period of its activity, it has proved to be a reliable company and thus earned the respect of passengers.

History

KLM is the national carrier ofHolland. The airline was founded by the Dutch pilot A. Plesman in Amsterdam in 1919. Noteworthy is the fact that the company has never changed its name throughout its existence. The permanent airport of the basing is the Amsterdam Schiphol. The first flight was made on the route "London-Amsterdam" in May 1920. International flights started only in 1924.

The Second World War largelycaused damage to the fleet of the company. Then a long recovery period followed. In 1960, the airline acquired its first jet airliner, the Douglas DC8.

In May 2004, KLM merged with the French carrier AirFrance, but both airlines did not change their logos.

KLM is a participant in the internationalairtime SkyTeam. She has repeatedly received international awards for successful work. In the world ranking of reliability and security, compiled in 2013, confidently takes 24th place.

Route network

Every day, KLM carries out more14,000 flights on 168 routes. The geography of flights covers almost the entire globe. Passengers can fly to 360 airports located in 130 states on 6 continents. Joining the International Aviation Alliance has increased the route network to 900 cities around the world. Due to this interaction, passengers can get to almost any city in the world.

In Russia, flights are made from Amsterdam toMoscow and St. Petersburg. Every day 4 flights are carried out from Moscow - 2 own ones and 2 under the code-sharing agreement with Aeroflot. From St. Petersburg, weekly flights fly 9, including 2 code-sharing with the airline "Russia".

Aviapark

The average lifetime of the carrier's aircraft is 11 years. The fleet of the company is one of the largest in the world - 205 units. There are the following types of aircraft:

"Boeing 747-400" - 27 sides;
Boeing 777-300 - 4 sides;
Boeing 777-200 - 20 sides;
Boeing 767-300 - 4 sides;
"Boeing 737-900" - 5 sides;
"Boeing 737-800" - 40 boards;
"Boeing 737-700" - 16 sides;
"Boeing 737-400" - 9 sides;
"Boeing 737-300" - 7 sides;
"Airbus A332" - 10 sides;
McDonnell Douglas MD11 - 17 boards;
"Fokker-100" - 7 sides;
"Fokker-70" - 26 sides;
"Embraer-190" - 13 sides.

The rules for boarding the airline KLM

Since 2013 the company has started to master a newmethod of landing passengers. It consists in the fact that first the seating of the people sitting in the tail of the airliner is made. The last to board are those who are sitting at the corridor at the beginning of the salon. The purpose of this method is to reduce the preparation time of the aircraft and provide comfort to the airline customers.

The mechanism is as follows. In the clean zone near the boarding pass, passengers are given numbers. When a landing is announced, passengers of certain numbers are called to the exit. At the same time, priority is also maintained - passengers with children and reduced physical abilities, as well as members of the Sky Priority program, are the first to be called up.

However, in practice such a technique isineffective. It leads to the accumulation of passengers in front of the entrance to the plane, since the first to block the corridors. This often leads to discontent on the part of passengers and unscheduled delays in departure.

Now the new technology of landing is applied only on flights from Amsterdam to Helsinki, Berlin, Budapest. In the future, it is planned to improve and apply it on all flights.

KLM in Moscow: contact information

In the capital, the airline representative officelocated at: Moscow, Mytnaya street, 1. You can buy a ticket and specify the necessary information about flights at the ticket office located in the terminal E of Sheremetyevo Airport.

Phones for inquiries are 258-36-00 and 937-38-34 (area code is 495).

Reviews

Guided by the feedback on the airline KLM passengers, you can draw the following conclusions.

Among the advantages of passengers are:

possibility of check-in for flights on the Internet;
friendliness and goodwill of the personnel when servicing on land and in flight;
high-quality on-board food;
low cost of air tickets;
new aircraft;
a large number of proposed directions;
cleanliness in the cabin of airliners;
the opportunity to buy a comfortable seat in the plane.

There are also disadvantages:

unplanned delays in flights with transfers;
there are often problems with getting baggage;
information about the company's rules is not always communicated to passengers;
large queues when boarding an aircraft;
the staff does not speak Russian;
penalties for late appearance for registration.

One of the oldest carriers of the EuropeanContinent - the airline KLM. Feedback from passengers about the company's work is found both positive and negative. The airline continuously works to improve the quality of passenger service, including applying new technologies in pre-flight maintenance, updating the fleet.

The carrier is one of the safest inall over the world. Among Russian travelers KLM is very popular. This is evidenced by the fact that our passengers have repeatedly recognized the airline as one of the best foreign carriers operating in the Russian market. The carrier's priority is safety, reliability and high-quality customer service.